Position Summary:

Reporting to the QA Manager, the Quality Assurance Assistant plays a key role in supporting Management, Purchasing, and other departments in all matters related to Food Safety, Quality, and Regulatory Compliance. This role is also responsible for assisting in the development, implementation, and continuous improvement of the company’s Food and Cosmetic Safety Quality Systems. The ideal candidate is proactive, detail-oriented, and a strong communicator who thrives in a collaborative environment.

Key Responsibilities:

Food Product & Label Development (70%)

• Prepare and maintain QA documentation (product specifications, ingredient/allergen lists, Certificates of Analysis, labelling, and food safety records) in compliance with CFIA and Health Canada regulations.
• Update product labels to meet new Canadian food labelling requirements and review artwork for accuracy.
• Conduct market research and collaborate with suppliers to obtain detailed product information.
• Partner with vendors and cross-functional teams to ensure timely and efficient communication.
• Maintain records including test reports, food safety certificates, and compliance documents.

Administration (28%)

• Investigate and resolve customer complaints and product non-conformities.
• Support product hold and release processes, inspections, and sample preparation.
• Ensure QA and food safety documentation is current and properly filed.
• Maintain departmental tracking systems and reports.

Other (2%)

• Support sample purchases and deliveries.
• Perform other QA-related duties as assigned.

Qualifications & Experience:

• Bachelor’s degree in food science, Quality Assurance, Nutrition, or a related discipline; OR College Diploma in Regulatory Affairs/Quality Assurance.
• Knowledge of the Food and Drugs Act and Regulations, Canadian food labelling requirements, and related compliance standards.
• Experience in food safety, food labelling, or internal audits (asset).
• Proficiency in Microsoft Office applications and data entry.
• Strong oral and written communication skills in English.
• Detail-oriented with excellent organizational and prioritization skills; able to meet time-sensitive deadlines.
• Self-motivated with the ability to work independently while contributing to a team.
• Strong problem-solving skills and commitment to continuous improvement.

Assets/ Nice-to-Haves:

• Chinese-language proficiency is an asset, particularly for communicating with suppliers and reviewing product materials.
• Proficiency in French is an asset.
• A valid driver’s licence and reliable transportation are required for business-related travel.

Working Hours:

• This is a full-time position with a standard work schedule of 40 hours per week, Monday to Friday.
• Regular working hours are 9:00 a.m. to 5:30 p.m., including a 30-minute unpaid meal break.

Compensation & Benefits:

• Expected Hourly Wage: $19.94 to $27.96
• Disclosure Statements: A candidate’s experience and knowledge may be factored into the pay a candidate receives for this position
• Comprehensive group benefits package (Medical, Dental, Life Insurance)
• Paid vacation and statutory holidays in accordance with provincial employment standards
• Employee Family Assistance Program (EFAP)
• Deferred Profit-Sharing Plan (DPSP)
• Opportunities for professional growth and development in a supportive team environment

Apply Now:

If you meet the qualifications for this position, we encourage you to submit your resume by email to hr@thlfoods.com. Please include the position title you are applying for in the subject line of your email.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

If you have any questions regarding this opportunity, the Human Resources team can be reached by text message, WhatsApp, or WeChat at 236-334-7369. Please note that this number does not accept voice calls.

Please also indicate where you learned about this employment opportunity.

THL Gourmet Foods Inc. are committed to fostering an inclusive, respectful, and accessible workplace where all employees have the opportunity to succeed. We welcome applications from all qualified candidates and are committed to providing accommodation throughout the recruitment, selection, and onboarding process in accordance with applicable human rights and accessibility legislation.

If you require accommodation at any stage of the recruitment process, please notify Human Resources at hr@thlfoods.com. Accommodation requests will be handled in a timely and confidential manner.

At THL Gourmet Foods Inc., we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.